# Workforce optimization software in AWS Marketplace

Customer engagement and customer experience are key differentiators in today’s competitive landscape. Solutions in AWS Marketplace turn data into actionable insights to increase efficiencies and improve employee performance and customer satisfaction.

## Workforce optimization software for Business

Use workforce optimization software in AWS Marketplace to improve your business operations, simplify bookkeeping tasks, and keep track of all your projects.

### Business Application solutions in AWS Marketplace overview |   (1:40 min)

[Business Application Solutions in AWS Marketplace | Amazon Web Services](https://www.youtube.com/watch?v=HYbNdA3dtYY)

## Workforce optimization software in AWS Marketplace

[**Cloud Academy**](https://aws.amazon.com/marketplace/pp/prodview-ektgol6dkin4m?ref_=awsmp_sol_pp_cldacdmy&trk=5ad469a6-4fed-484b-8f20-053172717fde&sc_channel=el) 
  
[Video](https://www.youtube.com/watch?v=H7pmZzazmJ0)  |  [Datasheet](https://d1.awsstatic.com/awsmp/solutions/mk-sol-files/bizapps/AWSMP-BizApps-Ed-Tech-Datasheet-Cloud-Academy.pdf)  
Cloud Academy is a Skills Intelligence Platform that allows leaders to baseline, develop & validate their team's tech skills.

Workforce Development](https://aws.amazon.com/marketplace/pp/prodview-zdk5yhv4dhhho?ref_=awsmp_sol_biz_str_pp_udem&trk=5ad469a6-4fed-484b-8f20-053172717fde&sc_channel=el)  
[**Udemy Business**](https://aws.amazon.com/marketplace/pp/prodview-zdk5yhv4dhhho?ref_=awsmp_sol_biz_str_pp_udem&trk=5ad469a6-4fed-484b-8f20-053172717fde&sc_channel=el)  
[Demo](https://pages.awscloud.com/awsmp-webinar-biz-edtech-udemy-demo.html)  
Udemy offers a comprehensive collection of 6,800+ technical and business English language courses and 8K+ international courses taught across 13 languages by local experts, spanning critical professional skills such as project management, development, and leadership.

Workforce Development  
  
**HPE Digital Learner**  
HPE Digital Learner is a subscription-based training platform with an extensive content collection: courses cover HPE technologies (servers, networking, storage), hot industry topics (cybersecurity, cloud computing including AWS, blockchain, AI), and personal development (marketing, finance, leadership).  
  
Learn more](https://aws.amazon.com/marketplace/pp/prodview-m7jzychv66qkg?ref_=awsmp_sol_biz_str_pp_hp&trk=5ad469a6-4fed-484b-8f20-053172717fde&sc_channel=el)

[**Coursera Enterprise Plan**](https://aws.amazon.com/marketplace/pp/prodview-gyjnp7idccuns?ref_=awsmp_sol_pp_crsra&trk=5ad469a6-4fed-484b-8f20-053172717fde&sc_channel=el)  
[Video](https://www.youtube.com/watch?v=ODGVDxjBYH4&t=22s) **|** [Datasheet](https://d1.awsstatic.com/awsmp/solutions/mk-sol-files/bizapps/AWSMP-BizApps-Ed-Tech-Datasheet-Coursera.pdf) **|** [Demo](https://pages.awscloud.com/awsmp-webinar-biz-edtech-coursera-demo.html)  
Coursera helps organizations achieve their goals using world-class-content, hands-on learning, and the ability to benchmark skill proficiency.

Workforce Development](https://aws.amazon.com/marketplace/pp/prodview-gpnll22gfxhpc?ref_=awsmp_sol_biz_str_pp_udac&trk=5ad469a6-4fed-484b-8f20-053172717fde&sc_channel=el)  
[**Udacity**](https://aws.amazon.com/marketplace/pp/prodview-gpnll22gfxhpc?ref_=awsmp_sol_biz_str_pp_udac&trk=5ad469a6-4fed-484b-8f20-053172717fde&sc_channel=el)  
[Video demo](https://www.youtube.com/watch?v=o6vuIFajUKU)  
Udacity's global, online talent transformation platform focuses on in-demand digital technologies, mentor support, and project-based learning taught by industry experts.

Workforce Development](https://aws.amazon.com/marketplace/pp/prodview-4gz3arc5ysjik?ref_=awsmp_sol_pp_xvchr&trk=5ad469a6-4fed-484b-8f20-053172717fde&sc_channel=el)  
[**AWS Certification Pathway Package**](https://aws.amazon.com/marketplace/pp/prodview-4gz3arc5ysjik?ref_=awsmp_sol_pp_xvchr&trk=5ad469a6-4fed-484b-8f20-053172717fde&sc_channel=el)  
[Video](https://www.youtube.com/watch?v=ukoMiYfKTII)  |  [Datasheet](https://d1.awsstatic.com/awsmp/solutions/mk-sol-files/bizapps/AWSMP-BizApps-Ed-Tech-Datasheet-Xvoucher.pdf)  
Xvoucher helps enterprises manage an employee's progress as they pursue learning paths, develop critical cloud skills, and prepare for certification.

Learn more

## Rackspace

Rackspace’s customer service environment had multiple disparate systems, applications, and services, all leading to over-provisioning of agents during peak times. After evaluating multiple solutions, Rackspace ultimately chose Calabrio ONE based upon its ease of use, positive implementation experience, customizations, and API integrations. As a result, Rackspace reduced queue backlogs by 41%, latency by 29%, and decreased ticket volumes by 7.5% since customers no longer needed to call back regarding unresolved tickets.